Frequently Asked Questions
Everything you need to know about our authentic flavors and delivery.
How do you ensure the freshness of your food during shipping?
All perishable items are packed in insulated thermal liners with non-toxic gel ice packs to maintain a consistent temperature from our kitchen to your doorstep.
What is the estimated delivery time for my order?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 2-3 business days, while expedited options are available at checkout.
Do you offer vegetarian or vegan options?
Yes, Veselka offers a wide variety of plant-based dishes. You can filter our menu by dietary preferences to find our latest vegetarian and vegan selections.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our facility, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.