Returns & Exchanges

Due to the perishable nature of our food products, Veselka does not accept returns; however, we are committed to ensuring your satisfaction with every order. If your items arrive damaged or incomplete, please contact us within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon receipt, check your package for any signs of damage or missing items to ensure everything meets our quality standards.

• 2.
  Document Issues

  Take clear photographs of the damaged product and the shipping label as these are required to process your claim efficiently.

• 3.
  Contact Support

  Email our customer service team at support@veselka.com with your order number and the documentation of the issue within 24 hours.

• 4.
  Resolution Process

  Our team will review your request and, if approved, issue a refund to your original payment method or ship a replacement at no cost to you.